This Privacy Policy explains how SimpleClean ("we", "us", "our") collects, uses, and protects your information when you use our website and Service. By using SimpleClean, you agree to the collection and use of information in accordance with this Policy.
We collect the following types of information:
Account Information. When you register, we collect your name and email address. If you sign in with Google, we receive your name and email address from Google.
Payment Information. We use Stripe to process payments. We do not have access to or store your credit card number or bank details on our servers. Stripe may collect and process payment information in accordance with its own privacy policy.
Usage Data. We use PostHog collect information about how you use the Service, such as pages visited, features used, and general usage patterns. This helps us improve performance, stability, and user experience.
Uploaded Files. When you use SimpleClean, you upload audio and/or video files so that we can process them. These files may contain voice, music, or other content provided by you.
We use the information we collect for the following purposes:
• To provide, operate, and maintain the Service.
• To process your audio and video files for background noise removal and enhancement.
• To manage your account, including authentication and security.
• To process payments and manage subscriptions via Stripe.
• To analyze usage and performance using PostHog analytics.
• To communicate with you about updates, changes, and support-related issues.
• To detect, prevent, and address technical or security issues.
Your uploaded audio and video files, as well as processed outputs, are stored on our servers for up to seven (7) days. After this retention period, we permanently delete them as part of our routine cleanup process.
We do not use your media files to train AI models or for any purpose other than providing the Service (processing, temporary storage, and enabling you to download the results).
We use cookies and similar technologies to provide and improve the Service. PostHog is used to collect analytics data such as page views, clicks, and session information. This information helps us understand how users interact with SimpleClean and where we can improve.
You can control or disable cookies through your browser settings, but some features of the Service may not function properly if cookies are disabled.
If you choose to log in with Google, we receive your name and email address from Google to create and manage your account. We do not receive your Google password. Your use of Google sign-in is subject to Google’s own terms and privacy policy.
We use Stripe to process payments securely. Stripe collects and processes payment information, such as your payment method, in accordance with its own privacy policy. We receive limited information from Stripe related to payment status, subscription details, and billing events.
We do not sell your personal data. We may share your information with:
• Service providers (such as hosting providers, analytics providers, and payment processors) who assist in
operating the Service.
• Law enforcement or government authorities if required by law or to protect our rights, property, or safety.
• Other parties in connection with a merger, acquisition, or sale of all or a portion of our assets, subject to
appropriate confidentiality safeguards.
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have certain rights regarding your personal data, including the right to access, update, or delete your information. You may also request that we restrict or stop certain processing activities.
If you would like to exercise these rights, please contact us using the contact information provided on our website. We may need to verify your identity before responding to your request.
We retain your account information (name and email address) for as long as your account is active or as needed to provide the Service. We may also retain certain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
As noted above, uploaded media files and processed outputs are generally retained for up to seven (7) days before being permanently deleted.
Your information may be stored and processed on servers located in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we take appropriate measures to protect your information in accordance with applicable law.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our website. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@simpleclean.app.